Privacy Policy – Health Sense Psychology & Wellness Perth, WA
Effective Date: 30 November 2024
Last Updated: 1 March 2026
Health Sense Psychology & Wellness Pty Ltd (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal and health information.
As a psychology practice in Perth, Western Australia, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store and disclose your personal information, and how you can access or correct it.
Who We Are
Health Sense Psychology & Wellness Pty Ltd
Level 1, 448 Fitzgerald Street
North Perth WA 6006
Phone: (08) 6383 7979
Email: admin@healthsensepsychology.com.au
What Personal Information We Collect
To provide psychological and wellness services, we collect personal information that is reasonably necessary for your care, including:
- Full name, address and date of birth
- Phone number and email address
- Medicare details and private health fund information
- Referral details from your GP or other health practitioner
- Medical and mental health history
- Assessment results, reports and clinical notes
- Emergency contact information
- Billing and payment details
Because we are a health service provider, we also collect sensitive information, including health information, as defined under Australian privacy law.
How We Collect Personal Information
We collect personal information in several ways, including:
- When you contact our psychology practice by phone or email
- When you complete intake forms or consent forms
- During consultations and therapy sessions
- Through our secure practice management software
- From referring practitioners or other health professionals (with your consent)
- Via our website contact forms
We only collect information that is necessary to provide professional psychological services.
Why We Collect and Use Your Information
We collect and use your personal information to:
- Provide psychological assessment, therapy and wellness services
- Communicate with you about appointments and treatment
- Process Medicare rebates and private health insurance claims
- Prepare clinical reports (with consent)
- Meet our legal, ethical and professional obligations
- Manage administrative and billing processes
We will not use or disclose your personal information for any unrelated purpose without your consent, unless required or authorised by law.
Disclosure of Personal Information
We may disclose your personal information:
- To your referring GP, psychiatrist or other healthcare providers (with your consent)
- To Medicare, private health funds or third-party payers
- Where required by law (such as court orders or mandatory reporting obligations)
- To professional advisers such as accountants or insurers where necessary
We do not sell personal information to third parties.
Storage and Security of Health Records
We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.
Your information may be stored:
- Electronically in secure, password-protected systems
- In encrypted, secure cloud-based practice management software
We retain health records in accordance with Western Australian legal requirements.
Accessing or Correcting Your Information
You have the right to request access to your personal information or request corrections if you believe it is inaccurate, incomplete or outdated.
Requests should be made in writing to our Practice Manager using the contact details above.
We will respond within a reasonable timeframe (generally within 30 days). In some circumstances permitted by law, we may refuse access and will provide written reasons.
Website Privacy and Cookies
When you visit our website, limited non-identifying information may be collected, such as:
- IP address
- Browser type
- Pages visited
- Date and time of access
This information is used for website analytics and service improvement. It does not personally identify you unless you voluntarily submit information through a contact form.
Privacy Complaints
If you have concerns about how we have handled your personal information, we encourage you to contact us first so we can attempt to resolve the matter promptly.
Practice Manager
Health Sense Psychology & Wellness Pty Ltd
Phone: (08) 6383 7979
Email: admin@healthsensepsychology.com.au
We aim to respond to privacy complaints within 30 days.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Website: www.oaic.gov.au
Alternatively, for complaints relating to health or disability services in Western Australia, you may contact the:
Health and Disability Services Complaints Office (HaDSCO)
Make a Complaint: https://www.hadsco.wa.gov.au/Make-a-Complaint
Phone: (08) 6551 7600
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or practice procedures. The most current version will always be published on our website with the updated effective date.
"Therapy is about giving our clients the tools to feel empowered and motivated to take charge of their progress, goals and general wellbeing."
Why Choose Us
At Health Sense, we are dedicated to providing a compassionate, welcoming space where individuals can explore and overcome their challenges. Through our client-focused approach and commitment to the community, we aim to empower you to achieve greater well-being.
We offer a non-judgemental space for you to work through your challenges with understanding and care.
Our team of qualified and experienced professionals will provide the tools and strategies you need to overcome your challenges.
We are passionate about customising each therapy plan to fit individual needs, helping you understand your mental health challenges and thrive—not just survive.
Our newly refurbished practice is designed to make you feel comfortable and supported, with a friendly administration team to make your experience seamless.
By attending our practice, you contribute to a greater cause. We direct 100% of our profits to Luma, one of Australia's largest not-for-profit organisations specialising in women's health and wellbeing.
Our team consists of professionals who share a passion for giving back to the community, taking pride in their work, and supporting our clients and our social mission.
The Treatments We Offer
Our evidence-based treatments are tailored to meet your unique needs, helping you build resilience and achieve lasting wellness. Discover approaches that empower you to thrive.